Help Center › Orders & Fulfillment › Canceling and refunding an order
Canceling and refunding an order
Cancelling a paid order issues a real refund automatically -- through whichever payment account processed it.
- Open the orderFrom your Orders list, click into the order you want to cancel.
- Click CancelIf it was paid, a real refund is issued through Square or Stripe -- whichever processed the original sale.
- Print orders already submittedCancelling in Image Depot stops digital delivery and refunds the client, but a physical print already in production at a lab isn't automatically pulled back -- contact support if that's happened.
A pending order that never actually completed can be cancelled with no refund needed, since nothing was ever charged.
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