Help Center · Guides

Help Center

Real, task-specific answers for running your studio and for your clients viewing, downloading, or buying photos.

Getting Started

The first few things to do after you sign up.

Verifying your email Why Image Depot asks you to verify your email, and what happens if you don't. Adding your studio logo and branding Put your own logo and accent color on every gallery your clients see. Your dashboard's Getting Started checklist How the checklist on your dashboard tracks real setup progress -- and why selling steps are optional.

Galleries & Photos

Creating galleries, uploading, layout, and protecting your work.

Creating a gallery How to start a new gallery, and the real gallery limit on the Free plan. Uploading photos How uploads work, and why there's no limit on how many photos you can add. Choosing a grid layout Grid size, spacing, direction, and cover/intro page options for how your gallery looks. Watermarking and screenshot protection How to protect your previews from being used before a client pays -- and what these settings don't do. Password protection vs. requiring an email Two different, independent ways to control who can view a gallery. Order due date vs. expiration date These sound similar but do very different things -- one is just a reminder, the other actually cuts off access. Managing storage and archiving a gallery Your plan's real storage quota, and how archiving lets you keep everything without paying for a bigger plan.

Price Sheets & Payments

Setting prices, getting paid, and discount codes.

Building a price sheet Setting up digital downloads and print products to sell from your galleries. Commission by plan How much Image Depot takes from your sales -- and why paid plans keep everything. Connecting your Square account Link your own Square account so client purchases pay out directly to you. Connecting your Stripe account An alternative to Square -- link your own Stripe account instead. Choosing your active payment account If you've connected both Square and Stripe, here's how to pick which one is live. Discount codes The real discount types you can build, and how automatic vs. code-based discounts work together.

Orders & Fulfillment

How orders work, refunds, and getting prints made.

How an order moves from pending to paid The real order lifecycle, and what each status actually means. Canceling and refunding an order How to cancel an order, and what happens to the money. How physical prints get fulfilled The real, current state: most studios fulfill prints themselves -- here's what that means. Digital delivery: platform vs. self-fulfilled Two ways a digital download item can be delivered to your client.

Portfolio & Team

Your public website, custom domains, and adding people to your account.

Setting up your portfolio website A public, branded website for your studio -- available on every plan, including Free. Custom domains Point your own domain at your Image Depot galleries and portfolio. Adding team members How to give other people access to your studio account.

For Your Clients

Help for the people viewing, downloading, and buying from your galleries.

Unlocking a password- or email-protected gallery What to do if a gallery link asks for a password or your email. Downloading your photos How to save your photos once you're viewing a gallery. Buying prints and digital downloads How checkout works when you want to buy from a gallery. Checking your order status Where to find your receipt and order confirmation. Why is my preview photo watermarked or blurred? Normal, expected behavior -- not a bug, and not permanent.

Account & Billing

Plans, storage, referrals, and closing your account.

Changing your plan How to upgrade or downgrade, and how annual billing works. Referral program Earn real account credit by referring other studios. Deleting your account A real, permanent action -- here's what to do first.

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